WhatsApp Business Messaging, OTP and Bot Services: A Simple Guide for Indian Businesses
Picture this. A customer orders a phone from your store. A few minutes later, she wants to know when it will arrive. She does not want to call, wait on hold or search her email. She opens WhatsApp, the app she already uses all day, and sends you a message.
If you cannot reply there, you are missing the place where many of your customers already spend their time.
So what is the answer?...