Closed Loop Referral System: Transforming Connected Care

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Modern healthcare depends on more than simply identifying a patient’s needs; it requires ensuring those needs are actually addressed. A Closed Loop Referral System creates a connected pathway between providers, specialists, healthcare organizations, and community services. Instead of allowing a referral to disappear after it is sent, the system tracks its progress until the required service is completed and the outcome is confirmed. This approach can support both clinical and non-clinical needs, including specialist care, transportation, housing, food assistance, and other community resources. By providing visibility throughout the referral journey, care teams can understand whether patients received the intended support. Integration with multiple electronic health records further strengthens coordination by allowing referral information to be read from and written back to participating systems. The result is a more organized, transparent, and accountable approach to managing patient needs while helping healthcare teams deliver more connected experiences.

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